FAQs |
Questions? Call us toll free (800) 493-1276 |
Why use PointClickVerify?
We provide a proprietary platform to help you reduce time, expenses, and effort during the verification process. Our systems include streamlined efficiencies in transmitting data and information to and from payers. Our software allows small to medium sized businesses the benefit previously provided only to large companies. You are able to determine a patients eligibility before services are rendered which will greatly reduce denied claims and bad debt. Electronic processes that are 95% paperless eliminate the cumbersome nature once associated with eligibility verifications through the appropriate channels. You inquire, we return the information!
What insurance companies are you integrated with?
We are integrated with over 500 payers. To view a list of payers, click here.
We only verify coverage for new patients and do so by phone, why do we need this?
Our process will greatly reduce the amount of time invested in getting the detailed information you need. It is also necessary to consider verifying recurring patients because one in four have either changed insurance providers or jobs within the last 12 months.
What is the main process of communication?
Your secure back office with the logins we provide to you is the main process of ‘pulling’ information and updates. This is made available with 24/7 access. A support telephone number is also available for additional questions when necessary.
What reporting is offered?
There is extensive reporting available in your secure back office that covers areas from accounting to batch requests. The back office tour link below can illustrate examples.
Can I take a tour of the site?
Yes. Click here for a back office tour.
Can I access my back office remotely?
Yes. You have unlimited 24/7 access to your back office.
Are there any contracts?
No. We do not feel the need to tie users down. If, for any reason you are unhappy you are free to cancel your account at anytime.
How do I get started?
Getting started is as easy as visiting our Get Started page and creating your account which will generate your back office logins. Once you are able to login to your back office, you can begin verifying insurance coverages.
Why do I need a web based solution?
Time is money and its more efficient than verifications by phone. You can also store information by printing or saving results.
How are fees structured?
There are monthly fees based on your volume with a set amount of inquiries built in per month. Any overages are a modest additional fee per inquiry. For more information on fees, click here.
Is a batch import process available?
Yes. You have the ability within your back office to upload a batch of inquiries from a spreadsheet. We can take several different file formats including excel and .csv spreadsheet files.
What data is returned in my inquiry results?
Each inquiry will return eligibility status, term dates, demographic info, current co-pays and co-insurance, current deductibles (in-network and out-of-network), PCP names and primary/secondary payers for Medicare.
What are the major benefits of using Point Click Verify?
You can increase your in-office collections by 20% or more, reduce insurance claim denials up to 50%, and reduce you labor costs dramatically by automating processes that used to take all day.